Terms of Service

Last updated: 12 May 2026

These Terms of Service ("Terms") are a legal agreement between you and Tony C Smith, trading as DogWalkingHQ ("DogWalkingHQ", "we", "us", "our"), governing your use of the DogWalkingHQ mobile applications, website and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms.

Plain English summary. DogWalkingHQ is a tool to help professional dog walkers run their business. You own the data you put in. We don't sell your data. Subscriptions are billed by Apple or Google. Either of us can end the agreement. UK law applies.

1. The Service

DogWalkingHQ provides software that helps professional dog walkers and pet-care providers log walks, manage owners and pets, schedule recurring jobs, send walk reports, track income and run their day-to-day business.

We may add, change or remove features at any time. We will tell you in advance about significant changes that affect you.

2. Eligibility

To use the Service you must:

Be at least 18 years old, or the age of majority in your jurisdiction (whichever is higher).
Be using the Service for a lawful business or personal purpose related to dog walking, pet sitting or related pet-care services.
Have the legal capacity to enter into a contract.

3. Your account

You are responsible for:

The accuracy of the information you provide.
Keeping your password and Sign in with Apple credentials secure.
All activity that takes place under your account.

Tell us immediately at contact us if you suspect unauthorised access.

4. Subscriptions and payment

DogWalkingHQ offers a free tier and paid subscriptions ("Solo" and "Pro").

Billing. Paid subscriptions are billed monthly through the Apple App Store or Google Play, not directly by us.
Auto-renewal. Subscriptions auto-renew at the end of each billing period unless you cancel. Manage and cancel through your Apple or Google account settings.
Free trials. If we offer a free trial, your subscription starts automatically at the end of the trial unless you cancel before then.
Refunds. Refunds are handled by Apple and Google under their store policies. Contact reportaproblem.apple.com or the Google Play refund process. We will help where we reasonably can.
Price changes. We may change subscription prices for new billing periods with at least 30 days' notice.

5. Your content

You retain all rights in the content you create or upload using the Service — including owner contacts, pet profiles, walk notes, photos and walk reports ("Your Content"). You grant us a limited licence to host, transmit, back up and display Your Content only as needed to provide the Service to you.

You confirm that:

You have the right to upload Your Content.
Where Your Content includes personal data about other people (for example, dog owners), you have the right to share that data with us for the purposes of running your business.
Your Content does not infringe anyone else's rights.

6. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in breach of any applicable law.
Upload viruses, malware or other harmful code.
Attempt to gain unauthorised access to the Service, other users' accounts or our systems.
Reverse engineer, decompile or copy the Service except to the extent allowed by law.
Use the Service to send unsolicited marketing to dog owners or third parties.
Resell the Service, share your account with others outside your business, or use the Service on behalf of a competing product.
Use any automated system (bot, scraper, API call) to access the Service except via APIs we publish.

7. Team accounts (Pro)

If you invite team members under the Pro plan, you are responsible for:

Making sure each team member agrees to these Terms.
The acts and omissions of your team members in connection with the Service.
Removing team members who no longer work for you.

8. Intellectual property

The Service — including the DogWalkingHQ name, logos, app design, illustrations, written content and source code — is owned by Tony C Smith and protected by copyright and trademark law. See our Copyright & Trademarks page.

Nothing in these Terms transfers ownership of the Service to you. You receive only the right to use the Service as set out in these Terms.

9. Third-party services

The Service relies on third parties including Apple Inc. (App Store, Sign in with Apple, push notifications), Google LLC (Google Play, push notifications), Railway Corp. (hosting), Resend (email). Your use of those services is subject to their own terms. We are not responsible for issues caused by third parties.

Specifically, the App Store EULA applies to your download and use of the iOS app. If anything in these Terms conflicts with the App Store EULA, the App Store EULA prevails for that conflict only.

10. Availability and changes

We aim to keep the Service available 24/7 but we do not guarantee uninterrupted service. We may suspend the Service for maintenance, security or to address legal or commercial issues. We will give reasonable notice where we can.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties of any kind — express, implied or statutory — including any warranty of merchantability, fitness for a particular purpose or non-infringement.

You are responsible for backing up Your Content. While we take reasonable measures to protect your data, we do not warrant that the Service will be error-free or that data will never be lost.

12. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or loss of goodwill.
Our total liability to you for all claims under or related to these Terms is limited to the amount you have paid us in the 12 months before the event giving rise to the claim, or USD 150 (or the equivalent in your local currency) if you are on the free tier.

Nothing in these Terms limits liability that cannot be limited by law (such as liability for death or personal injury caused by negligence, or for fraud).

13. Indemnity

You agree to indemnify and hold us harmless against any claims, damages, losses and costs (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third-party rights.

14. Termination

By you. You can stop using the Service and delete your account at any time. To delete your account, open Settings → Account → Delete account in the app, or email contact us.

By us. We may suspend or terminate your account if you breach these Terms, if you fail to pay (where applicable), or if we are required to do so by law. Where reasonable, we will give you notice and a chance to fix the issue.

On termination, your right to use the Service ends immediately. Sections that by their nature should survive (intellectual property, limitation of liability, indemnity, governing law) survive termination.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the app or by email at least 14 days before the changes take effect. Continuing to use the Service after the effective date means you accept the updated Terms.

16. Governing law and your local consumer rights

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over disputes.

Wherever you live, your local mandatory consumer protection laws still apply. Nothing in these Terms reduces rights you have under the law of your country of residence. In particular:

European Union / European Economic Area — your statutory consumer rights under EU law apply. If you cannot resolve a dispute with us directly, you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. You may also bring proceedings in the courts of your country of residence.
United States — these Terms do not override your rights under applicable state and federal consumer protection laws.
Australia, New Zealand, Canada and other jurisdictions — your statutory consumer guarantees apply in addition to these Terms and prevail over any inconsistent term.

If any term of this agreement is found unenforceable in your jurisdiction, that term is severed and the rest of these Terms remain in force.

17. General

Entire agreement. These Terms, together with our Privacy Policy and Copyright Notice, are the entire agreement between you and us about the Service.
Severability. If any part of these Terms is found unenforceable, the rest remain in force.
No waiver. If we don't enforce a right, that is not a waiver of that right.
Assignment. You may not transfer your account or these Terms without our written consent. We may transfer our rights and obligations to a successor business.

18. Contact

Questions about these Terms: contact us.